Your clinic runs on
memory
Let PatientBack remember.

Every chair, every doctor, the whole day at a glance

Chairs are columns, each with its own doctor. Click a free slot to book, drag an appointment to move it, and follow every status change during the day.

• Day and week views — plus a live Queue of who is in the chair, who is waiting and who is expected
• Book by clicking a free slot — and move appointments with drag and drop
• Every status at a glance — from arrived and in the chair to done or no-show
• Conflicts highlighted — overlapping appointments and a doctor who isn't the chair's doctor
• Online booking page — patients pick a free slot themselves, in 17 languages and in your clinic's time zone
• A reminder 1–3 days before every appointment — the clinic chooses

Don't let patients disappear from your schedule

PatientBack keeps track of who is due, who is overdue and who missed an appointment — and either messages them or puts them on your call list.

• Recall by patient group — surgery, periodontics, orthodontics, pediatric, aesthetic and standard, each with its own interval
• Winback — patients who have not visited for a year get a separate re-engagement message
• Check-ins after surgery — within two days and again after a week, with one-tap answers
• Missed appointment — a Telegram message two hours later, and a call task for your staff
• A call list, not a spreadsheet — Call and Done on every task
• Every message type can be switched on or off for your clinic

Know who to call first, every morning

Hundreds of overdue patients and one receptionist. The Smart Queue ranks them by how long they are overdue and how much the visit matters, so the first calls go to the patients you can least afford to lose.

• Prioritized automatically — the most overdue and most important patients come first
• Three counters at the top — send via Telegram, call only, critical 2+ years
• One click to call — straight from the list

Today and this month, in numbers

The Overview shows the day as it happens — appointments by status, chair load, money collected — and the month as a whole, down to what your messages brought in.

• Today — appointments, arrivals, completed visits, no-shows, cancellations
• Chair load — overall and per chair, plus the next free slot
• Collected and unpaid today — visible only to roles allowed to see revenue
• This month — new, returning and lost patients; appointments, completed visits, no-shows
• Money — settled and unpaid, treatments, open plan items
• Doctors table — appointments, minutes and revenue per doctor

Money per tooth, per doctor and per month — in one place

Payments are recorded against the tooth and the procedure. From them PatientBack builds the month's P&L and works out what each doctor has earned.

• Payments per tooth and procedure — paid, partly paid or outstanding
• Insurance split — the patient's share and the insurer's share, with insurance receivable in the P&L
• Expenses by category — materials, lab, staff pay, rent, salaries, marketing, utilities, equipment
• P&L for any month — revenue, direct costs, gross profit, operating result and the result after equipment
• Your country's currency — set from the clinic's country
• Tax certificates for patients — a PDF with a verification QR code, in 16 languages

Give each person only what they need — and see who did what

Invite your staff by email and give each one a role. Changes to appointments, staff and signed documents are written to the activity log.

• 6 roles — owner, admin, doctor, assistant, receptionist, accountant
• 24 permissions — for example, who can see revenue
• Invitations by email — valid for 7 days, can be revoked
• Activity log — who changed what and when, with before → after values
• Sign-ins from a new network are recorded in the log
• Former staff are archived, not deleted — their appointments, payouts and history stay intact